Refund & Return Policy


Website: gummybearvape.com

1. Overview

At Gummy Bear Vape, we’re committed to providing high-quality, authentic vape products — including Gummy Bear Vape, Banana Ice Vape, RUBY DISPOSABLES, and Guava Ice Vape. Due to the nature of vape products and hygiene regulations, all sales are final once shipped. However, we will make exceptions in cases of damaged, defective, or incorrect items.

2. Eligible Returns

You may request a return or replacement under the following conditions:

  • The item arrived damaged or defective

  • You received the wrong product (wrong flavor, brand, or quantity)

  • The product malfunctioned within 48 hours of first use

To qualify for a return, you must:

  • Contact us within 48 hours of delivery

  • Provide clear photo or video evidence of the issue

  • Keep the product unused (in cases of incorrect items)

3. Items Not Eligible for Return or Refund

We do not accept returns or offer refunds for:

  • Used vape products

  • Orders placed with incorrect shipping addresses

  • Delays caused by customs or courier services

  • Buyer’s remorse or change of mind

  • Products held or seized by customs (for international orders)

4. Refund or Replacement Process

Once your return request is approved, we’ll offer one of the following options:

  • A replacement item (same product or similar equivalent)

  • A store credit to use on future orders

  • A refund issued to your original payment method (if applicable)

Refunds are processed within 5–10 business days after approval.

5. How to Request a Refund or Replacement

To initiate a return, email us at:
📧 info@gummybearvape.com
Include the following:

  • Your order number

  • Description of the issue

  • Photos or videos of the product and packaging

  • Your preference: refund, replacement, or store credit

6. Cancellations

Orders can be canceled before they are shipped. If you need to cancel, contact us immediately after placing the order. Once an order is shipped, it cannot be canceled or changed.

7. Shipping Costs

  • If your return is approved due to an error on our part (wrong or faulty item), we’ll cover the return shipping cost.

  • If a return is approved for any other reason, you may be responsible for the return shipping fee.

8. Need Help?

We’re here to help resolve any issues quickly and fairly. Reach out to our support team:

📧 info@gummybearvape.com
🌐 https://gummybearvape.com